How Can We Help?

Visit our returns portal and submit your return. You'll need your order number and the email address or ship-to zip code from your order.

If the items you are returning require more than 1 return label, please contact us prior to submitting a return request at help@thechristmaslightemporium.com.

Yes — we're happy to offer local pickup at our Denton, Texas warehouse location. All orders must be placed online or by phone and are usually ready for pick up within a couple of hours.

Pick up hours are 1pm–6pm CST, Mon–Fri, excluding holidays.

Just select local pickup as your shipping method at checkout. You'll receive an order confirmation email when you place your order and a separate email to notify you when your order is ready for pick up.

We do not have a showroom or any way for you to shop while at our warehouse. All orders must be placed in advance.

Please see our complete and most recent Shipping Policy.

When you choose to purchase your Christmas lights and decor with us, you can do so without waiting for the next big sale or fear that the price will drop tomorrow — thanks to our 7 day price protection guarantee.

If an item you purchase drops in price within 7 days after you place your order, we'll issue you a store credit for the difference between what you paid and the current selling price of the same item + 10% of that difference.

For example, if you purchase an item for $500 on Monday and on Tuesday the exact same item goes on sale for $400 — we'll give you a store credit for $110 (the $100 difference in price paid + 10% of that difference).

If you stumble across this situation, just let us know at help@thechristmaslightemporium.com.

Our cash back program offers free cash back in the form of store credit for orders that exceed qualifying thresholds. The current earning tiers, referral rewards, and bonus details are always listed on our Cash Back Rewards page.

Any earned cash back is automatically applied to your account at The Christmas Light Emporium 7 days after the qualifying order has been fulfilled.

Qualifying orders are those orders that have a subtotal exceeding predefined thresholds, after any existing discounts, store credits, etc. have been applied.

Cash back store credit is only earned and can only be redeemed on orders that are completed directly through our store checkout. Order checkouts completed through third parties like Facebook, TikTok, Amazon Pay, Apple Pay, Google Pay, etc. will not earn cash back store credit and cannot redeem available store credits.

Store credit cannot be applied to the same order on which it is earned. In order to apply your store credit to an order, the order must be $100 or more.

You can view your store credit balance by logging into your account and visiting your profile page. To apply available store credit, make sure your order subtotal is greater than $100 and select the store credit checkbox at checkout.

The thresholds for earning cash back store credit may change from time to time and are subject to change at any time. The Christmas Light Emporium reserves the right to change or cancel the cash back store credit program at any time and with or without notice.

You can find most product warranty lengths by clicking on the "SPECS" tab on each individual product page. For full warranty periods by product line and how to file a claim, visit our warranty page.

If you believe your order has been lost in transit, please reach out to our customer service team at help@thechristmaslightemporium.com for assistance.

To use a coupon or promo code you first must have items added to your shopping cart. Then click the proceed to checkout button in your cart and add the promo code in the "Discount" box on the checkout screen.

• You can apply one discount per order
• If any automatic discount promotions are in effect when you place your order, the largest of the available discounts will be applied automatically
• Gift cards/certificates are just like cash and can be used in any combination and as many as you want on a single order

Passwords are no longer required to access your account on our store. Rather, we will ask you to enter the email address that is associated with your account and send you an access code. You will enter the provided access code to log in to your account.

To change the email address on your account, please reach out to us at help@thechristmaslightemporium.com.

If you are exempt from paying sales tax, please first create an account on our website and then upload your state sales tax exemption documentation on our sales tax exemption page.

Once we have received and verified your information and exempt status, your account will be marked as exempt and you will no longer see sales tax being applied to your orders.