Shipping policy

Shipping Time
Most orders will ship within 24 hours (M-F only). During our busy season (October through February) shipping time may reach 24-96 hours or more from the time you place your order. Expedited orders (overnight, 2-day air) will be expedited and will be shipped within 24 hours of placing your order, usually on the same day the order is placed. During the last week of the year, you can expect longer than usual delays in order processing.

Orders are not processed or shipped on holidays, Saturday or Sunday or during inclement weather that does not allow our employees to safely get to work.

We cannot guarantee when an order will arrive. Any shipping or transit time offered to you by The Christmas Light Emporium, its website or other technologies or by any other parties, including the carriers themselves - is only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping, weather or product availability. Our average delivery timeframe across all carriers is 3-4 business days. For standard shipping methods, we sometimes see 6-8 business day delivery times. For some problematic shipments (ie weather delays, mechanical issues, etc) we sometimes see 8-15 business day delivery times, but this is rare.

We DO NOT ship to PO Box addresses. If you enter a PO Box address and your package does not arrive, it will be likely be returned to us. At that point, we will either refund you the product purchase amount minus any unpaid cost for outbound and return shipping to us or we will re-ship the package at your expense once you have paid a second invoice for the cost of re-shipping to a non-PO Box address.

**Please note that all our wireframes are handmade and as such they can take up to 21 extra days or more of processing time prior to shipping, especially during the busiest months of October-December where production times can reach as much as 8-12 weeks.

Shipping Rates
Our shipping rates are simple. We pass through the real time rates provided to us by the shipping carriers. We also offer 2 day and overnight expedited shipping. Expedited shipping is not available for custom items, wireframe displays or items that must ship via freight.

From time to time, we may offer free shipping as a limited time promotion. Not all items will qualify for free shipping. Orders shipping to locations outside of the continental United States (including, but not limited to Hawaii, Alaska, and outlying U.S. Territories) do not qualify for any free shipping promotion.

For orders shipping to Hawaii, Alaska and outlying U.S. territories, all available shipping methods, including expedited methods, will be presented at checkout and include pre paid duty, tariff and tax if applicable. We do not ship to locations outside of the United States and its outlying territories. Wireframe displays can only ship within the continental United States.

Shipping Charges; Title; Risk of Loss.
Delivery of your order will be by United Parcel Service, United States Postal Service, or another carrier as determined by The Christmas Light Emporium. Title to products and risk of loss or damage passes from The Christmas Light Emporium to you on The Christmas Light Emporium's delivery of the product to United Parcel Service or any other carrier. You must notify The Christmas Light Emporium prior to shipping if you wish to obtain insurance for your order. The Christmas Light Emporium will not be responsible for any failure to obtain insurance even if you have provided The Christmas Light Emporium a request for such insurance.

All orders, international and domestic are shipped FOB shipping point (customer assumes responsibility for the package and its contents at the time in leaves our warehouse).

International Shipping and Shipping to Locations Outside of the Contiguous 48 Untied States
Currently, we only ship to the United States and its outlying territories including Hawaii, Alaska, Guam, Northern Mariana Islands, U.S. Virgin Islands and other United States territories. We do not ship to international locations outside of the United States. Wireframe displays cannot ship to locations outside of the continental United States. If we make manual arrangements for a shipment to a location outside of the United States, you can expect delivery times to range from 5-12 business days.

Free Return Shipping
We offer free return shipping for a period of up to 60 days after purchase for items being returned for exchange or store credit. Free return shipping for exchange/store credit returns is only available for orders shipping within the continental United States.