For Wireframe Displays Purchased From Us

Wireframe Display Light String Replacement Request

This request is only for wireframe displays purchased from The Christmas Light Emporium. Every display is handmade, so replacement light strings are built to match yours. Count the lights and colors on each string that's out, snap a photo, and send it to us.

Depending on your situation, replacement strings may or may not come with a charge. We review every request case by case and will reach out to you for more details after we receive your photos and light and color counts.

Start Your Request Download the Printable Guide (PDF)

Before You Start: Try This First

Most dark strings come back to life with a quick check. Try these before you send a request.

  • #1 FixWiggle Every LightLoose lights are the number one reason a string stops working. With the display plugged in, gently wiggle each light on the dark string and make sure it's properly and firmly seated in its socket. Check every single one and watch for the string to light back up.
  • Check the FusesMany wireframe light strings have replaceable fuses in the plug, often on the female end. Swap in the spares that came with the string and test again.
  • Check Every PlugMake sure each plug is pushed together all the way. A loose connection can make a working string look dead.
  • Still Out? Take a Photo While It's LitPlug the display in and photograph it so the dark sections are easy to see. Dusk works best.
  • Unplug Before You CountOnce you've tried the steps above, unplug the display before you count the lights or handle the plugs.

How to Count Your Lights and Colors

Do these steps for each string that's out. One string runs from a male plug to a female plug.

  1. Find the String That's Out

    Already wiggled every light and it's still dark? Look at your photo and find the dark section. Follow it along the frame to the plugs at each end.

    Finding a dark string on a wireframe displayA wireframe Christmas tree at night. Most of the outline is lit, but the lights along the right side are dark. That dark run is one string, running from its male plug to its female plug.Male plugcount from hereThis stringis outOne string runsplug to plugFemale plugstop here

  2. Find Its Male Plug

    The male plug has two metal prongs. The female plug has two slots. You always start counting at the male plug.

    Male plug versus female plugThe male plug has two metal prongs sticking out. The female plug has two slots and no prongs. Every string starts at its male plug and ends at its female plug.Male PlugTwo metal prongs= where you start countingFemale PlugTwo slots, no prongs= where you stop

  3. Count Every Light on That String

    Starting at the male plug, count each light up to the last one before the female plug. Your total will be 10, 25, 35 or 50.

    Got a different number? Count again. You may have counted into the next string, or stopped early.

  4. Write Down the Colors in Order

    Start at the male plug again. Write down each color and how many lights in a row are that color, all the way to the female plug.

    How to count the lights and colors on one stringExample 10-light string. Starting at the male plug, the lights are numbered 1 through 10, ending at the last light before the female plug. The colors in order are 3 red, 2 white, 3 blue, 1 orange, 1 red.START at themale plugSTOP at the lastlight before the plug123456789103 red2 white3 blue1 orange1 redTotal lights: 10 · Colors in order: 3 red, 2 white, 3 blue, 1 orange, 1 red

  5. Send Us Your Request

    Fill out the form below with your photo, your order number, and the count and colors for each string. Prefer paper? Print the guide, fill in the worksheet, and email a photo of it with your display photo to help@thechristmaslightemporium.com.

Prefer a Printed Copy?

One page with the same steps, plus a worksheet you can fill in at the display.

Download the Guide (PDF)

Light String Replacement Request

For wireframe displays purchased from The Christmas Light Emporium only. Replacement strings may or may not come with a charge, depending on your situation. We'll reach out for more details after we receive your request.

Fields marked are required.

Your Information

The display name, for example "Reindeer Pulling Sleigh"

It's on your order confirmation email. This request is only for displays purchased from us.

Photos of Your Display

Up to 6 photos. A close-up of each dark section helps too.

    Strings That Need Replacing

    Thanks! We Got Your Request

    We sent a copy to your email. We'll review your photos and light and color counts, then reach out to you for more details.