Here are answers to your top questions as well as our full help search where you will find hundreds of more answers to questions about everything from product specifications, ordering information, warranty information and a whole lot more.
Standard Shipping
Orders shipping to locations within the United States qualify for $9 flat rate shipping in most cases (excluding wireframe displays).
Orders shipping to Canada from our US warehouse do not qualify for flat rate shipping. All available shipping options will be displayed at checkout + any applicable taxes and duties. taxes and duties are prepaid so you don't have to hassle with customs etc. and are calculated in real time and passed through at actual cost - we don't mark them up in any way.
Expedited Shipping
Additionally, you may choose from expedited options at checkout. Expedited shipping rates are calculated in real time and are provided by the carrier based on the size and weight of your package and your shipping address.
To view all available shipping rates specific to your order, simply add your items to the cart and click "Checkout" - fill in your shipping address and click to the shipping options screen where all available rates to your shipping address will be displayed.
To redeem your Red Suit Rewards:
You can watch a video walk through of all the ways to redeem and earn points by clicking here to visit our Red Suit Rewards page.
You can find most product warranty lengths by clicking on the "SPECS" tab near the product description and more info tabs on the individual product pages.you can find our more about our warranty program, warranty lengths and how to file a warranty claim by clicking here to view our Warranty Information page..
Click here to visit our returns portal and submit your return. You'll need your order number and the email address or ship to zip code from your order.
If the items you are returning require more than 1 return label, please contact us prior to submitting a return request at
santa@thechristmaslightemporium.com
For Orders With Red Suit Shipping Protection:
If you purchased Red Suit Shipping Protection (available as an optional add on in your cart for most orders), just head over to our Red Suit Shipping Protection Claims Center to review the details of the program and file your claim - we'll get it taken care of for you in a jiffy.
If you opted out of Red Suit Shipping Protection on your order
To use a coupon or promo code you first must have items for purchase added to your shopping cart. Once you have added items to your shopping cart, simply click the proceed to checkout button in your cart and you can add a promo code in the "Discount" box on the checkout screen.
Buy More/Save More discounts are automatically applied and can be combined with 1 discount code offer/reward points, etc.
(please note that Red Suit Reward codes/discount codes can only be redeemed for self-service orders placed on our website - they cannot be redeemed when calling in an order to our order desk.)
If you are logged into your account, you can update your shipping address, and/or password from within your account settings.
If you cannot login and need to reset your password, click the "Forgot your password?" link on our login page and an email will be sent to you with instructions on how to reset your password.
To change the email address on your account, please reach out to us via email at support@thechristmaslightemporium.com
Get detailed answers to hundreds of product questions, policy questions, how to questions and more! Enter a keyword in the search box below and Rudolph will find the answer for you!
Visit our dedicated customer service help site for detailed answers to hundreds of product questions, policy questions, how to questions and more...
Order Desk: +1 888-444-XMAS (9627)
Returns/Exchanges
Lost/Damaged/Stolen Shipment Claim
Our order desk is open 8am-5pm central time.
For faster service, send your questions via email to santa@thechristmaslightemporium.com
or use this contact form to send us your question and we'll get back to you lickety-split.
Physical Address
*NOTE: We do not have a storefront/showroom and are not open to the public.
The Christmas Light Emporium
1026 Shady Oaks Drive, Suite 103
Denton, Texas 76205
You can also reach us through any of our social media channels:
We believe that if we create as many smiles, spread as much joy, develop as many memories, and share the gift of hope with as many people as possible, our world will be a far better place.
Life is already complicated enough and decorating should be fun. We help you make your sometimes overwhelming projects easy and fun!
Every product we sell is quality checked by our hardworking elves and backed by our Reindeer Proof™ Warranty.
© 2024 The Christmas Light Emporium. Pssst..... Zero. That’s precisely the carbon footprint of every shipment you get from us. So, that must feel good.