Click here to visit our returns portal and submit your return. You'll need your order number and the email address or ship to zip code from your order.

If the items you are returning require more than 1 return label, please contact us prior to submitting a return request at
santa@thechristmaslightemporium.com

YES! We are happy to now offer local pickup at our Denton, Texas warehouse location!All orders must be placed online or by phone and are usually ready for pick up within a couple of hours.
Pick up hours are 1pm-6pm CST, Mon-Fri, excluding holidays.

Just select local pickup as your shipping method at checkout. You'll receive an order confirmation email when you place your order AND a separate email to notify you when your order is ready for pick up.

We do not have a showroom or any way for you to shop while at our warehouse. All orders must be placed in advance. You will be notified by email when your order is ready for pick up.

Please see our complete and most recent Shipping Policy by clicking here.

When you choose to purchase your Christmas lights and decor with us, you can do so without waiting for the next big sale or fear that the price will drop tomorrow - thanks to our 7 day price protection guarantee.

If an item you purchase drops in price within 7 days after you place your order, we'll issue you a store credit for the difference between what you paid and the current selling price of the same item + 10% of that difference.

For example, if you purchase an item for $500 on Monday and on Tuesday, the exact same item goes on sale for $400 - we'll give you a store credit for $110 (the $100 difference in price paid + 10% of that difference).

If you stumble across this situation, just let us know by reaching out to our customer service team at support@thechristmaslightemporium.com.

You can find most product warranty lengths by clicking on the "SPECS" tab near the product description and more info tabs on the individual product pages.you can find our more about our warranty program, warranty lengths and how to file a warranty claim by visiting our help site, search for "warranty" and reviewing the warranty details for each product line.

For Orders With Red Suit Shipping Protection:

If you purchased Red Suit Shipping Protection (available as an optional add on in your cart for most orders), just head over to our Red Suit Shipping Protection Claims Center to review the details of the program and file your claim - we'll get it taken care of for you in a jiffy.

If you opted out of Red Suit Shipping Protection on your order

Please click here for more information.

To use a coupon or promo code you first must have items for purchase added to your shopping cart. Once you have added items to your shopping cart, simply click the proceed to checkout button in your cart and you can add a promo code in the "Discount" box on the checkout screen.

• You can apply only one percentage off discount code per order.
• You can also use one free shipping discount code per order.
• You can also use any one reward points discount code with your order.
• Gift cards/certificates are just like cash and can be used in any combination and as many as you want to use on a single order.

Buy More/Save More discounts are automatically applied and can be combined with 1 discount code offer/reward points, etc.

(please note that Red Suit Reward codes/discount codes can only be redeemed for self-service orders placed on our website - they cannot be redeemed when calling in an order to our order desk.)

If you are logged into your account, you can update your shipping address, and/or password from within your account settings.

If you cannot login and need to reset your password, click the "Forgot your password?" link on our login page and an email will be sent to you with instructions on how to reset your password.

To change the email address on your account, please reach out to us via email at support@thechristmaslightemporium.com

If you are exempt from paying sales tax, please first create an account on our website and then use the link below to upload your state sales tax exemption documentation.

You can create/upload your state sales tax exemption certification here: https://thechristmaslightemporium.com/pages/sales-tax-exemption

Once we have received and verified your information and exempt status, your account will be marked as exempt and you will no longer see sales tax being applied to your orders.