Click here to visit our returns portal and submit your return. You'll need your order number and the email address or ship to zip code from your order.

If the items you are returning require more than 1 return label, please contact us prior to submitting a return request at
santa@thechristmaslightemporium.com

YES! We are happy to now offer local pickup at our Denton, Texas warehouse location!All orders must be placed online or by phone and are usually ready for pick up within a couple of hours.

Pick up hours are 1pm-6pm CST, Mon-Fri, excluding holidays.

Just select local pickup as your shipping method at checkout. You'll receive an order confirmation email when you place your order ANDa separate email to notify you when your order is ready for pick up.

We do not have a showroom or any way for you to shop while at our warehouse. All orders must be placed in advance. You will be notified by email when your order is ready for pick up.

Please see our complete and most recent Shipping Policy by clicking here.

When you choose to purchase your Christmas lights and decor with us, you can do so without waiting for the next big sale or fear that the price will drop tomorrow - thanks to our 7 day price protection guarantee.

If an item you purchase drops in price within 7 days after you place your order, we'll issue you a store credit for the difference between what you paid and the current selling price of the same item + 10% of that difference.

For example, if you purchase an item for $500 on Monday and on Tuesday, the exact same item goes on sale for $400 - we'll give you a store credit for $110 (the $100 difference in price paid + 10% of that difference).

If you stumble across this situation, just let us know by reaching out to our customer service team at support@thechristmaslightemporium.com.

You can find most product warranty lengths by clicking on the "SPECS" tab near the product description and more info tabs on the individual product pages.you can find our more about our warranty program, warranty lengths and how to file a warranty claim by visiting our help site, search for "warranty" and reviewing the warranty details for each product line.

For Orders Placed Using Express Checkout:

If you place your order using Express Checkout (available as an optional add on in your cart for most orders that ship to locations within the United States), just head over to our returns and claims page to review the details of the program and file your claim - we'll get it taken care of for you in a jiffy.

If you opted out of Express Checkout on your orderPlease click here for more information.

To use a coupon or promo code you first must have items for purchase added to your shopping cart. Once you have added items to your shopping cart, simply click the proceed to checkout button in your cart and you can add a promo code in the "Discount" box on the checkout screen.

• You can apply one discount per order
• if any automatic discount promotions are in affect when you place your order, the largest of the available discounts will be applied automatically
• Gift cards/certificates are just like cash and can be used in any combination and as many as you want to use on a single order

Passwords are no longer required to access your account on our store. Rather, we will ask you to enter the email address that is associated with your account and send you an access code. You will enter the provided access code to log in to your account.

To change the email address on your account, please reach out to us via email at support@thechristmaslightemporium.com

If you are exempt from paying sales tax, please first create an account on our website and then use the link below to upload your state sales tax exemption documentation.

You can create/upload your state sales tax exemption certification here: https://thechristmaslightemporium.com/pages/sales-tax-exemption

Once we have received and verified your information and exempt status, your account will be marked as exempt and you will no longer see sales tax being applied to your orders.