Frequently Asked Questions

To use a coupon or promo code you first must have items for purchase added to your shopping cart. Once you have added items to your shopping cart, simply click the proceed to checkout button in your cart and you can add a promo code in the "Discount" box on the checkout screen.

• You can apply only one percentage off discount code per order.
• You can also use one free shipping discount code per order.
• You can also use any one reward points discount code with your order.
• Gift cards/certificates are just like cash and can be used in any combination and as many as you want to use on a single order.

Buy More/Save More discounts are automatically applied and can be combined with 1 discount code offer/reward points, etc.

(please note that Red Suit Reward codes/discount codes can only be redeemed for self-service orders placed on our website - they cannot be redeemed when calling in an order to our order desk.)

Simply send a note to support@thechristmaslightemporium.com and we’ll take care of it in a jiffy!

If you are exempt from paying sales tax, please first create an account on our website and then use the link below to upload your state sales tax exemption documentation.

You can create/upload your state sales tax exemption certification here: https://thechristmaslightemporium.com/pages/sales-tax-exemption

Once we have received and verified your information and exempt status, your account will be marked as exempt and you will no longer see sales tax being applied to your orders.

• Make sure you are signed up for Red Suit Rewards by creating an account (tip: use the "Login" link in the about menu at the top of any page or in the menu at the bottom of any page on our website)
• Log into your account
• Click on the "Red Suit Rewards" banner at the bottom center of our website
• Click on the "Earn" tab/link
• Look for the "Refer a Friend" section
• Share your personal referral link, post your referral link on social media, etc.
• For every friend you refer, you and your friend each get a $10 discount code!
• Your earned points will be added to your Red Suit Reward points balance once your friend completes a purchase and it is approved in our system
• There is no limit on the number of referral bonuses you can earn
• Note that if your friend returns an order or is refunded for any reason, the points you earned for that order will also be deducted from your Red Suit Reward points balance.

1. Click the account link at the top of our site. It's the icon that looks like a person. Or click the "Login, Account & Chat" link in the footer of any page on our website.
2. If you don't have an account with us, click the "Join now" button to setup a new account.
3. Fill in your email address, password, first and last name and click the “Sign Up” button.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please see our complete and most recent Privacy Policy by clicking here.

Click the "Login" link at the bottom of our web site to login and edit your account information. Once you log in you can view your order history (including order status and shipment tracking), edit your profile, view your order history, submit a return request, and more.

If you need to change the email address or shipping address on your account, please contact us at support@thechristmaslightemporium.com and we can take care of that for you.

Redeeming your Red Suit Reward points is super easy. Just visit our Red Suit Rewards page here: https://thechristmaslightemporium.com/pages/red-suit-rewards

If you already have an account with us, click the "Sign In" button to sign in to you account. if you don't already have an account with us, click the "Create an Account" button to create a new account.

Once you are signed in, you will see all of your available points, transaction history, available rewards, and any previously redeemed rewards that are still available for you to use.

We use any information you provide to us only to serve you better. We do not trade or sell your personal information to anyone. Please see our complete and most recent Privacy Policy by clicking here. We also use modern encryption of all your personal data that is entered during a purchase transaction and we do not store any of your payment information on any of our servers.

Click the account link (the people icon) at the top of our web site. Click the little "sign in" link. Then, under the login email address box you’ll see a link that says “Lost your password?” - click that. Enter the email address for your account into the box and click the “submit” button. Follow the instructions you receive via email.

If you are logged into your account, you can update your shipping address, and/or password from within your account settings.

If you cannot login and need to reset your password, click the "Forgot your password?" link on our login page and an email will be sent to you with instructions on how to reset your password.

To change the email address on your account, please reach out to us via email at support@thechristmaslightemporium.com

1. check with neighbors and other family members to see if it was left with a neighbor or someone else in your house received or moved the package - this solves the mystery about 75% of the time
2. Check the mailbox -look all the way to the back/bottom. Check on porches, behind planters, furniture, lawn tools, bushes. Sometimes the carriers like to hide packages so that they don't get stolen. - this solves the mystery about 15% of the time
3. With USPS, they often will mark a package as delivered, when in fact it has not yet been delivered! Fairly often a package that already is showing as delivered in tracking will actually be delivered 1-2 days later. - this solves the mystery about 10% of the time.
4. Lastly, you should contact the carrier (if USPS, you local post office) to have them track the package for you and look for the lost package.

Click the “Login” link at the bottom of our site to login to your account and track your order status. Be sure that all of the items in your order have shipped already. If your order displays your tracking number(s), check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance. If parts are missing for your item, please let us know as soon as possible.

Click the “Login” link at the bottom of our web site to login to your account and track your order status. Be sure that all of the items in your order have shipped already. If your order displays your tracking number(s), check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance. If parts are missing for your item, please let us know as soon as possible.

If there are any issues with your order, please let us know within 15 days of receiving it.

Due to unforeseen circumstances there may be times when an item runs out of stock after an order is placed. We will always offer all available options to you in order to fulfill your order. There a times when we simply may not be able to fill an order. In these cases, the order will be cancelled and refunded as a store credit or refunded to your original purchase method at your request. If an order contains both in stock and out of stock items, we will contact you prior to shipment and inform you of all available options. If we do not hear back from you with 5 business days, we will ship the in stock items, cancel the out of stock items, and issue a store credit for your purchase price on the out of stock items - or a refund back to your original payment method at your request.

Back ordered delivery times will vary. Often we will provide an estimated delivery time frame on the product page for the items that are back ordered. Sometimes they are items which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. We will email you to determine if you want to wait for your item. From time to time we may accept back orders or preorders on specific products. If we are accepting back or pre orders, it will be clearly marked as such on the product description page for that product along with an estimated shipping date. Estimated shipping dates for back order and preorder items are subject to change at any time. Please note that we always will charge your credit card/payment account for the order at the time the order is placed.

• Shipping address for the order
• Name for the order
• Email address for the order
• Phone number for the order
• Items names, SKU's and quantities for the order

All orders are processed at the time they are placed, including pre orders/back orders. You card will always be charged in full at the time an order is placed.

Click the “Login” link at the top of our site to access your order history and print invoices. If you no longer have access to your account or did not create an account at checkout, please contact us and we will be happy to email you a copy of your receipt/invoice.

Click the “Login” link at the top of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. +1 888-444-XMAS (9627) or email us at support@thechristmaslightemporium.com and we’ll be happy to help.

Depending on the form of payment you select during checkout, your payment will be processed anywhere from immediately to 3-10 days. For PayPal, you will see the charges go through at the time your order is placed. For credit card payments, you will see an authorization on your card immediately. If you attempt to process the order multiple times with errors (address or CCV code mismatch for example), you will see multiple authorizations appear on your electronic account statement. However, these are not charges, they are only authorizations. You will see the actual charge placed on your card in anywhere from 3-10 days depending on the issuing bank.

Most refunds will be processed as soon as your return package is scanned by the mail carrier. Some, more complex, returns will be issued after we have received the items and completed an inspection.

Indeed, all of our standard (non twinkle, non strobe, etc) light strings and bulbs are full wave and dimmable unless otherwise noted. Please see the product specifications on each individual product page.

Yes, all of our wreaths and associated decor are suitable for indoor or outdoor use. The ornaments are shatter resistant plastic, the lighting is standard outdoor rated Christmas lighting and the wreath is a very high quality commercial grade indoor/outdoor wreath.

Our Designer Series Displays are only available with lights already installed. We do not sell frames without lights already on them.

The lighting for our standard and Designer Series Displays is designed specifically to fit each individual display. If you need to replace a string in the future, please contact us at support@thechristmaslightemporium.com.

Indeed they can. All of our chase controllers are designed specifically for use outdoors. The electronics are encased in an epoxy to protect them from the elements. No additional outdoor enclosure is needed.

• Warm White: 2800 kelvin
• Pure White: 4600 kelvin (we don't generally carry pure white, although it is included in some varieties of our ColorSplash line)
• Cool White: 6000 kelvin

1. You should have multiple display pieces, each with its own male plug somewhere on the frame
2. You should also have a 2,3 or 4 channel chase controller (depending on how many pieces are included in your animation)
3. Place the display pieces where you want them to be placed - and in animation sequence order
4. Using standard extension cords (household cords work fine as does making your own using SPT1 wire and plugs), plug the first display piece into channel 1 on the controller, plug the second display piece into channel 2 on the controller and plug the third display piece into channel 3 on the controller, etc...
5. using standard extension cord, plug the male plug end of the 2/3/4 channel light controller to your nearest power source/outlet
6. use the speed control dial on the front of the 2/3/4 channel chase controller to set the speed of the display piece animation to your preference.

Although we do get requests for smaller quantities of bulbs from time to time, our C7 and C9 bulbs are only available in packs of 25.

You bet! Gift cards are available in denominations of $10, $25, $50, $100, $250 and $500 and can be purchased here: https://thechristmaslightemporium.com/products/gift-card.

You can find all of the GFade 8 channel chase controller specifications and functional details, including our first look video walkthrough of the user guide and features, on the product page here: https://thechristmaslightemporium.com/products/gfade-8-channel-fully-programmable-chase-controller

You can find the programming instructions for the Starburst controller here: Starburst Programming Instructions.

1. Cover your intended window with some form of rear projection material. This can be anything from a professional grade rear projection material to something as simple as a translucent shower curtain, plastic table cloth or a window sheer. use double sided tape, thumb tacks or your method of choice for attaching the rear projection material. Make sure the material is a flat and wrinkle free as possible for the best effect.
2. Place your projector usually about 6'-8' from your window. Some projectors will require more distance, others will require less. Power on your projector.
3. Attach your DVD player to your projector and power on your DVD player.
4. If you are using external speakers, set those up now.
5. Insert he Virtual Santa DVD into your DVD player.
6. You will be presented with a menu. In most cases you can simply press 'Play" on your DVD player and Virtual Santa will begin to play. Some DVD players will require that you set the currently playing scene to repeat in order for Santa to continue playing in your window all night. Please see the instructions for your DVD player to determine if and how you will need to set your DVD player to repeat scene. There may be other scene options available to you from the main menu. These optional scenes are intended for special case use scenarios for folks who need to invert their projection or for when the projector is mounted upside down on a ceiling. In most cases, you will not need to use these alternate scenes.
7. Adjust your projector position and focus. Enjoy!

1. Create your media. If your projector has a built in SD card slot, this will be the easiest way to use Virtual Santa. Simply copy the downloaded file onto an SD card and insert the SD card into the SD card slot on your projector. The same applies if you choose to use a USB stick/drive; simply copy the downloaded Virtual Santa file onto the USB stick/drive and insert the USB stick/drive into the USB port on your projector. If you prefer to use a DVD, you will need to burn the downloaded Virtual Santa file to a DVD disc. Once you have created your preferred media, your are ready to install your projection effect.
2. Cover your intended window with some form of rear projection material. This can be anything from a professional grade rear projection material to something as simple as a translucent shower curtain, plastic table cloth or a window sheer. use double sided tape, thumb tacks or your method of choice for attaching the rear projection material. Make sure the material is a flat and wrinkle free as possible for the best effect.
3. Place your projector usually about 6'-8' from your window. Some projectors will require more distance, others will require less. Power on your projector.
4. If you are using a DVD player, attach your DVD player to your projector and power on your DVD player. If you are using an SD card or USB stick/drive, insert the SD card or USB stick/drive into the appropriate slot on your projector.
5. If you are using external speakers, set those up now.
6. If you are using a DVD, your DVD should begin to play immediately or will present you will a file list and then you will need to push play on your DVD player. Every projector will be different, but the premise is always the same. You will use the remote controller or on-board navigation controls to navigation your projectors or DVD player menu (SD cards and USB stick/drives will use built in navigation on the projector. If you use a DVD you will use the built in navigation on the DVD player). At this point you will simply navigate your projector or DVD player to the file on your DVD/SD/USB and click the play button. This exact process will be different for every projector. Some DVD players or projectors will require that you set the currently playing scene to repeat in order for Santa to continue playing in your window all night. Please see the instructions for your DVD player or projector to determine if and how you will need to set your DVD player to repeat scene.
7. Adjust your projector position and focus. Enjoy!

We have C7 and C9 socket wire that is 18 gauge SPT1 and can be operated safely at up to 7 amps total load.

Once in a while we get asked for guidance with regard to the proper installation/usage of vampire plugs and replacement sockets. Although we are not electricians and because of that we have to offer up all the usual disclaimers, ie use at your own risk and we have no liability whatsoever for what you do with the products - our friends over at the Do It Yourself Christmas Wiki page have a great article that explains in perfect detail all about vampire plugs and replacement socket usage. Check out their article/tutorial if you are looking for details on how to properly use and install slide on vampire plugs and/or C7/C9 replacement sockets: https://www.doityourselfchristmas.com/wiki/index.php?title=SPT_Wire_and_Vampire_Plugs

• “Now That’s What I Call Christmas”
• Kidz Bop Christmas
• Una Feliz Navidad
• A Charlie Brown Christmas
• Yulesville.

• Mini-lights 50 light set / .2 amps / 7 Strings
• Mini-lights 100 light set /  .35 amps / 4 Strings LED
• Mini-lights 70 light set / .05 amps / 10 Strings

• Solution 1: a shielded 3.5mm audio cable needs to be used. Ferrite cores also help a lot with noise issues, these can be purchased cheap on Amazon. I’ve found it helpful to use two on each audio cable especially if using a Y adapter for a FM transmitter -
• Solution 2: your audio cable is laying on or around your supplied 120vac and/or the outputs. your going to want the audio cable coming from the music box to be a straight line away from all power cables and directly to mp3 source. No Winding excess cables or extra length that isn’t needed. The shorter route the better. -
• Solution 3: your mp3 player and/or signal device is being charged while playing. To resolve this issue you’ll need a Bluetooth receiver plugged into the audio jack of the music box to isolate any interference from the charging circuit on your device. These can be purchased at Walmart and Amazon. Just be sure your mp3 device is Bluetooth capable -
• Solution 4: your mp3 device is defective and/or the 3.5mm jack has been compromised due to bending or improper handling. -
• Solution 5: there is a open female 3.5mm jack that isn’t being utilized. This can be caused by using a 3 in 1 adapter and leaving the third female to open air, this will cause noise interference. So you have no noise issues and when you pause your music just channel one and two become solidly active, that’s great! Removing noise is the hardest issue we’re going to have, now time for the fun.

• Solution 1: move your lights around on the music box outputs, I’ve found that when trying to sync lights is best to have left and right side house lights on the same channel to add some rhyme to rhythm. Keeping the lights looking in sync.
• Solution 2: adjusting your mp3 device equalizer. Since this controller activates the outputs from audio recognition, adjusting the equalizer you can really dial it in. You’ll notice when adjusting the lower frequencies on the equalizer certain channels will be more active. The same goes with the higher frequencies. Dial and tuning to where you like it.

1. The pin on the side of the socket needs to be pulled out just a bit so that it has a snug fit with the side of the bulb base.
2. The pin in the bottom needs to be pulled up just a bit in order to make solid contact with the bottom of the bulb.
3. Some third party brands of socket strands (particularly GE branded strings) that have a small lip on the top inside edge of the socket that needs to be ground off in order for LED retrofit bulbs to properly fit into their non standard socket base.

• Solution 1: a shielded 3.5mm audio cable needs to be used. Ferrite cores also help a lot with noise issues, these can be purchased cheap on Amazon. I’ve found it helpful to use two on each audio cable especially if using a Y adapter for a FM transmitter
• Solution 2: your audio cable is laying on or around your supplied 120vac and/or the outputs. your going to want the audio cable coming from the music box to be a straight line away from all power cables and directly to mp3 source. No Winding excess cables or extra length that isn’t needed. The shorter route the better.
• Solution 3: your mp3 player and/or signal device is being charged while playing. To resolve this issue you’ll need a Bluetooth receiver plugged into the audio jack of the music box to isolate any interference from the charging circuit on your device. These can be purchased at Walmart and Amazon. Just be sure your mp3 device is Bluetooth capable
• Solution 4: your mp3 device is defective and/or the 3.5mm jack has been compromised due to bending or improper handling.
• Solution 5: there is a open female 3.5mm jack that isn’t being utilized. This can be caused by using a 3 in 1 adapter and leaving the third female to open air, this will cause noise interference.

• Solution 1: move your lights around on the music box outputs, I’ve found that when trying to sync lights is best to have left and right side house lights on the same channel to add some rhyme to rhythm. Keeping the lights looking in sync.
• Solution 2: adjusting your mp3 device equalizer. Since this controller activates the outputs from audio recognition, adjusting the equalizer you can really dial it in. You’ll notice when adjusting the lower frequencies on the equalizer certain channels will be more active. The same goes with the higher frequencies. Dial and tuning to where you like it.

If you receive a Designer Series Display damaged in shipment, do not refuse the shipment and contact us right away. Be sure to include photos of the damaged box prior to opening it and photos of the damaged items once you remove them from the box. We will arrange the return of the damaged item at our expense and replace it.

Our Designer Series Displays carry a 1-season (90-day) warranty against defects in manufacturing or workmanship.

• Now That’s What I Call Christmas
• Kidz Bop Christmas
• Una Feliz Navidad
• A Charlie Brown Christmas
• Yulesville.

Each of our Designer Series Displays is made to order. Made to order items are not returnable.

The above pictures are just a few of the thousands of DVD Players/BLUERAY Player REMOTE CONTROLS. We’ve circled all the REPEAT BUTTONS so you can get an idea of what to look for if this is your first time Playing or Repeating a DVD with the remote control. It is a very easy and efficient way to access different scenes on the DVD.

We sell DVDs with many chapters to give choices, rather than ONE scene per DVD, which would mean almost 6500 DVD titles. DVD players were designed, just as any Hollywood MOVIE or TV show on DVD or blue ray was designed, to allow you to play single chapters, even groups of them. Chapters allow a DVD like my 100+ Holiday Decor DVDs to contain 20 or more scenes on one disc. It's a great idea, it saves you money by not having to buy 6500 DVDs, and it only takes a tiny bit of learning [way less than your cell phone, or driving your car takes]. DVD player remotes let you turn on REPEAT CHAPTER, OR REPEAT ALL. It's a common feature to all players. If your remote does not have the word REPEAT on it, consult the manual, or go online to read the online manual. To LOOP or REPEAT a SCENE.

1. Ue the PLAY button to play the DVD, and you don't have to use the DVD MENU to select chapters.
2. You can use the SKIP or NEXT button to quickly skip from Chapter to Chapter, and very quickly in a matter of minutes sample the entire DVD - all without being FORCED back to the main menu as happens with Inferior DVD programming. This RANDOM ACCESS FUNCTION was chosen by producer JON HYERS back in 2001 and continues to be the method of choice for his DVDs.
3. **When the scene you want is playing turn on Repeat Chapter**. It's easy. ALL DVD/BL players have this function. All of our DVDs since 2001 have the chapters, and all Hollywood movies on DVD have chapters, that you MUST use the remote to play. Without the remote control, MOST DVDS cannot be played entirely.

SIDEWAYS PICTURES: On many of Hyers DVDS and Digital Files, there are some sideways clips here for Vertical windows, **NO it's not a mistake**. One can't do sideways by accident, a 40 + Year Old commercial production studio does not Accidentally Knock their Cameras Sideways as a few have suggested. Its done for TALL THIN Windows. And the same applies to any CGI FX which are also done vertically, here's why.

Hundreds of customers have requested this, as far back as 2005, and Hyers didn't start doing it until 2015. WHY would this ever be done? If your window is tall and thin, like 2 wide by 4 feet tall, that is the same shape as a Wide Screen TV turned 90. So, by turning the projector 90 degrees, and having a portrait image, your image is Twice the Brightness, with Twice the Resolution in a tall thin window. If you were instead to have a character standing head-to-foot in the center of a normal Widescreen Image, and project that into your TALL THIN window, you have just decreased the brightness by 65% and wasted 65% of the image to the left and right of the window. So 90 degree flipped scenes are done for all of the people who want to have a few choices for tall thin windows. **Who invented this???** PROJECT RUNWAY people!! Yeah the fashion industry, who placed 90 degree flipped TVs in clothing stores for women, and play TV shows of runway shows, where their Cameramen [like ours] purposely flipped their Cameras 90 degrees when filming the TV show. **Why did they do that????** If you ever watched a runway show, The Girl Models they use are 4-5 times taller then they are wide! Yeah, its true as the Women's Organizations complain about all the time and the bad message it sends to the youth. But the shape of the runway models caused this filming to be done flipped 90, more than 20 years ago.

The ultra skinny fashion models DO FIT inside the 90 degree frame, much better than then inside the normal widescreen frame where they would end up being tiny figures inside the TV picture with up to 75% of the picture are being wasted. Hence, Vertical Filming and 90 degree TVS or Projectors. Why as recent as Nov 9th, 2017. Heidi Klum, appeared on Project Runway, from a studio Video Feed from another location, and guess what??? Heidi was in a Vertical Monitor for the same exact reason!!!, with the monitor placed next to the Chairs of the other 3 Judges on the Show.

So the idea is sound, given that the average Biped Human or Monster fits pretty well inside the 90 degree frame, maximizing both sharpness and brightness. So we made these Vertical Scenes by request. Some customers complained…"Well I don't like it sideways". FINE, don't use those chapters. They are there for NO extra charge for those who want them. Can you get a special DVD with the Vertical Scenes removed??? ABSOLUTELY, just paypal Jon Hyers $1000.00 for a custom edit, and he will make one for you. Otherwise use that handy dandy REMOTE CONTROL and skip chapters avoiding the vertical ones. It's just like a Scary BOOK, if there is a Chapter YOU don't want to read, SKIP IT. If there is a TV Series on DVD that you already watched, you skip that Chapter. Simple - Logical - Easy!

LASTLY: None of these DVDS were ever designed to play the whole DVD like a movie. They aren’t samplers, they are not movies to play for the kids, and they are not Edited Montogue Background Moods scenes. Originally called The Virtual Tool Box in 2004, these DVDs are Best Compared to a Tool Box full of totally different tools for totally different purposes. You don’t grab ALL the tools and use them at once, nor do you Play ALL SCENES from these DVDs at once, for a very similar, comparable reason. Thank you for reading.

Click here to visit our returns portal and submit your return. You'll need your order number and the email address or ship to zip code from your order.

If the items you are returning require more than 1 return label, please contact us prior to submitting a return request at
santa@thechristmaslightemporium.com

Please see our complete and most recent Return Policy by clicking the "Returns/Exchanges" link under the "Customer Support" menu at the bottom of this page or any page on our website.

If you feel that you have received the wrong product, please submit a return request within 15 business days. You can select a variety of methods for fixing the problem include exchange, store credit, refund, etc. Simply submit a return request here and select "Wrong Item Received" as your reason for the return. To submit a return or exchange, Please see our complete and most recent Return Policy by clicking the "Returns/Exchanges" link under the "Customers Support" menu  at the bottom of this page or any page on our website.

Please see our complete and most recent Return Policy by clicking the "Returns/Exchanges" link under the "Customer Support" menu at the bottom of this page or any page on our website.

The Christmas Light Emporium does not currently offer weekend delivery as standard practice. All deliveries will be made Monday through Friday by UPS, USPS or other carrier as designated by The Christmas Light Emporium. We may opt to send orders via carriers that offer Saturday delivery. However, this is at the discretion of The Christmas Light Emporium and we do not take requests for specific shipping methods or carriers.

Please see our complete and most recent Shipping Policy by clicking here.

• Carrier status states "delivered’", but you have not received it. Allow up to 7 business days but no longer than 15 days for United States domestic shipments (20 days for international shipments, including Canada) for your shipment to be delivered. Sometimes the carriers prematurely mark shipments as delivered and then issue a redelivery, and it then turns up in a secure location at your property or perhaps may be delivered to the wrong address that is caught and corrected by the carrier.
• If your carrier status is not "delivered" and your tracking has not updated for 2 weeks from the ship date.

• Items arrive damaged in transit - interior packaging is torn, bent, broken etc.
• Some of your order is missing due to the box/envelope having broken open during transit

• Missing parcels or redelivery fees due to invalid / incorrect address information provided by you when you placed the order
• Delays in transit (as defined by the carrier)
• Orders that have not shipped yet
• International orders stuck in customs - we can't be held responsible for customs delays. Please get in touch with your chosen carrier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees and these will be deducted from any refund that may be due
• Items that are returned to us for a refund or exchange through our returns & exchanges portal
• If you requested items to be left at a location other than the address you supplied with your order and they go missing - this waives the right to any claim as per carrier terms and conditions

• Carrier status states "delivered’", but you have not received it. Allow up to 7 business days but no longer than 15 days for United States domestic shipments (20 days for international shipments, including Canada) for your shipment to be delivered. Sometimes the carriers prematurely mark shipments as delivered and then issue a redelivery, and it then turns up in a secure location at your property or perhaps may be delivered to the wrong address that is caught and corrected by the carrier.
• If your carrier status is not "delivered" and your tracking has not updated for 2 weeks from the ship date.

• Items arrive damaged in transit - interior packaging is torn, bent, broken etc.
• Some of your order is missing due to the box/envelope having broken open during transit

• Missing parcels or redelivery fees due to invalid / incorrect address information provided by you when you placed the order
• Delays in transit (as defined by the carrier)
• Orders that have not shipped yet
• International orders stuck in customs - we can't be held responsible for customs delays. Please get in touch with your chosen carrier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees and these will be deducted from any refund that may be due
• Items that are returned to us for a refund or exchange through our returns & exchanges portal
• If you requested items to be left at a location other than the address you supplied with your order and they go missing - this waives the right to any claim as per carrier terms and conditions

Clearance, closeout, garage sale DVD titles, digital downloads, video effects, projection material and liquidation items are sold as is, all sales final, no returns accepted.

Wireframe displays are made to order and are not returnable or refundable.

Please see our complete and most recent Terms of Service, including our cancellation policy, by clicking here.

Please see our complete and most recent Shipping Policy by clicking here.

Please see our most recent and complete Terms of Service by clicking here.

Please see our complete and most recent Privacy Policy by clicking here.

Please see our complete and most recent Return Policy by clicking the "Returns/Exchanges" link under the "Customer Support" menu at the bottom of this page or any page on our website.

Please see our complete and most recent Shipping Policy by clicking here.

• What is the item?
• What is the specific and detailed defect with the item?
• Warranty claims require photos/video that clearly show the problem.
• What is the order number associated with the item purchase?

• LED Bulbs: 3 seasons
• LED 5mm, M5, C6 and G12 Strings: 3 Seasons
• LED Net Lights and Icicle Lights: 3 Seasons
• LED C7 and C9 Pre Lamped Strings (Single Molded, 8" space, non-removable bulbs): 1 Season
• LED C9 Strobe Lights: 3 Seasons
• LED Commercial Co-Axial Strings and Accessories: 1 Season
• LED Rope Light and Accessories: 1 Season
• Xenon C9 Strobe Lights: 1 Season
• Incandescent Bulbs and Strings: 1 Season
• Wireframes and Custom Displays: 1 Season
• Electrical Accessories (plugs, timers, wire, etc): 1 Season
• Light Keeper and LED Keeper: Lifetime
• Christmas Light Clips: 1 Season
• Basic Chase and Build-Up Controllers: 1 Season
• PBS Lighting Advanced Chase Controllers: 1 Season
• GFade 8 Channel Advanced Chase Controller: 5 Seasons
• Twinkly Brand App Controlled RGB Products: 1 Season
• APlugPro moisture protection products: 1 Season
• Wreaths and Garland: 3 Seasons
• Wireframe Displays: Light Strings Carry a 30-day Warranty