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When you choose to purchase your Christmas lights and decor with us, you can do so without waiting for the next big sale or fear that the price will drop tomorrow - thanks to our 7 day price protection guarantee.

If an item you purchase drops in price within 7 days after you place your order, we'll issue you a store credit for the difference between what you paid and the current selling price of the same item + 10% of that difference.

For example, if you purchase an item for $500 on Monday and on Tuesday, the exact same item goes on sale for $400 - we'll give you a store credit for $110 (the $100 difference in price paid + 10% of that difference).

Price protection is not valid during blackout dates and some sales and promotional events including our end of the year sale, January winter sale, pre order sales and certain other sales and promotions.

If you stumble across this situation, just let us know by reaching out to our customer service team at support@thechristmaslightemporium.com.

YES! We are happy to now offer local pickup at our Denton, Texas warehouse location!

All orders must be placed online or by phone and are usually ready for pick up within a couple of hours.

Pick up hours are 1pm-6pm CST, Mon-Fri, excluding holidays.

Just select local pickup as your shipping method at checkout. You'll receive an order confirmation email when you place your order AND a separate email to notify you when your order is ready for pick up.

We do not have a showroom or any way for you to shop while at our warehouse. All orders must be placed in advance. You will be notified by email when your order is ready for pick up.

Customer Service Email
Send questions 24/7 to Customer Service and we’ll get back to you in a jiffy! Always less than 24 hours.

You can also submit a question by clicking on the question mark in the little round red circle at the bottom right on any page of our website.

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Order Line: 1-888-444-XMAS (9627)
Monday-Friday, 9am-5pm CST

PLEASE NOTE: We strongly recommend contacting us using our customer service website or by sending an email to support@thechristmaslightemporium.com. We handle all customer service related inquires via email correspondence so that we can more quickly and accurately respond to all inquiries. Thank you for your understanding as we strive to help make everyone’s holiday bright!

If you are looking for your order status, simply log into your account to review your order history and current order status. Shipping status will be updated for you automatically via email and text message once a label has been generated for all or any portion of your order.

Indeed, all of our standard (non twinkle, non strobe, etc) light strings and bulbs are full wave and dimmable unless otherwise noted. Please see the product specifications on each individual product page.

You bet! Gift cards are available in denominations of $10, $25, $50, $100, $250 and $500 and can be purchased here: https://thechristmaslightemporium.com/products/gift-card.

Please see our complete and most recent Return Policy by clicking the "Returns/Exchanges" link under the "Customer Support" menu at the bottom of this page or any page on our website.

We ship to locations within the United States and Canada. Some items (such as wireframe displays) we cannot ship outside of the continental 48 US states. We do not ship to international locations outside of the United States and Canada at this time.

Not all items in our store can be shipped to locations outside of the United States. If you do not see an "Add to Cart" button on a product page, but instead see a message such as "This item is not available for shipment to your location", that means the item cannot be shipped to locations outside of the United States.

Free shipping promotions do not apply to orders shipping to locations outside of the United States. All available shipping methods, based on your ship to location, will be display at checkout.

For orders shipping to locations outside of the United States, all customs duties and taxes will be pre paid at checkout. You will not be asked for additional payment and your package will not be held for customers tariff, taxes or duty payments. There is always the possibility that a shipment may be delayed due to customs inspections, but you will not be asked for any additional payments for duties, tariff, taxes or fees as these will be pre paid at the time you place your order.

Free shipping promotions, when applicable, do not apply to orders shipping to Canada or outlying U.S. territories. Continental United States only.

If your order is shipping to a location outside of the United States or Canada and you choose to please an order that will ship to a parcel pickup location within the United States, and a return is required for any reason at all - including mis-shipments - for which we provide a return label to you, the return label and any associated re-shipment will be from and to the parcel location used for shipment of the original order.

Indeed we do! Because our expedited shipping options are calculated in real time, you must either be logged into your account, or have already entered your shipping address on the checkout page – once any of these prerequisites are met, you will see 2-day and overnight shipping options appear during the checkout process for orders shipping to locations within the United States. For orders shipping to locations outside of the United States, all available shipping methods will be presented at checkout, including any available expedited options.

All orders, international and domestic are shipped FOB shipping point (customer assumes responsibility for the package and its contents at the time in leaves our warehouse).

When ordering products online for delivery across international borders, the buyer assumes all risks, delays caused by customs, customs inspections, etc.

Shipping carriers to do not count weekends or holidays as transit days. So if you place an expedited order on an off season Friday before 12pm EST, for example, using overnight shipping - it will arrive on Monday. A 2 day shipment placed on the same Friday before 12pm EST will arrive on Tuesday. During our peak season, we ship expedited orders within 24 business hours, sometimes that means that same day the order is placed, sometimes it means the following business day. This means that during our peak season of October through January, you should give yourself one extra day for processing even on expedited orders.

Packages do not move in transit on weekends, Thanksgiving, the Friday after Thanksgiving or any Friday that follows a holiday falling on a Thursday.

All orders (standard and expedited) placed on weekends will ship the following business day - usually Monday unless that Monday falls on a holiday.