Customer Service - The Christmas Light Emporium

How Can We Help?

Rudolph's Top 6:

To use a coupon or promo code you first must have items for purchase added to your shopping cart. Once you have added items to your shopping cart, simply click the proceed to checkout button in your cart and you can add a promo code in the "Discount" box on the checkout screen.

  • You can apply only one percentage off discount code per order.
  • You can also use one free shipping discount code per order.
  • You can also use any one reward points discount code with your order.
  • Gift cards/certificates are just like cash and can be used in any combination and as many as you want to use on a single order.

Buy More/Save More discounts are automatically applied and can be combined with 1 discount code offer/reward points, etc.

(please note that Red Suit Reward codes/discount codes can only be redeemed for self-service orders placed on our website - they cannot be redeemed when calling in an order to our order desk.)

To redeem your Red Suit Rewards:

  • Click on the Red Suit Rewards icon at the bottom of any page on our website.
  • Sign into your account or create an account with us if you don't already have one.
  • The highest value reward you are eligible for (if any) will be display at the top of our rewards pop up. Click the "Redeem" button to get that reward.
  • Alternately, click the "Ways to Redeem" button to see a complete list of rewards. All rewards that you are eligible for will have a "Redeem" button to the right. Simply click the "Redeem" button for the reward you choose.
  • A code will be displayed on screen and will be sent to you via email immediately. Simply click the "copy code" button to copy the code to use on your current order - or save it for a future order.
  • At checkout, you will see a Discount code/Gif card box on the right hand side of the screen. Simply enter/paste the code into the discount code box and your reward will be applied to your order.

You can watch a video walk through of all the ways to redeem and earn points by clicking here to visit our Red Suit Rewards page.

Click here to visit our returns portal and submit your return. You'll need your order number and the email address or ship to zip code from your order.

If the items you are returning require more than 1 return label, please contact us prior to submitting a return request at

You can cancel an eligible order from within your account any time within 60 minutes of the time the order was placed. After 60 minutes, orders cannot be cancelled or changed.

Digital download items are final sales and cannot be cancelled for any reason.

Orders placed with 2-day, overnight or other expedited shipping methods cannot be cancelled under any circumstance.

If you need to make a change to your order and it is within 60 minutes of the time the order was placed, simply cancel the order and place a new one.

For Orders With Red Suit Shipping Protection:

If you purchased Red Suit Shipping Protection (available at checkout on all orders), just head over to our Red Suit Shipping Protection Claims Center to file your claim and we'll get it taken care of for you in a jiffy.

If you opted out of Red Suit Shipping Protection on your order

Please click here for more information.

If you are logged into your account, you can update your email address, shipping address, and/or password from within your account settings.

If you cannot login and need to reset your password, click the "Forgot your password?" link on our login page and an email will be sent to you with instructions on how to reset your password.

Need More Help?

Order Desk: +1 888-444-XMAS (9627)

Lost/Damaged/Stolen Shipment Claim

Our order desk is open 8am-5pm central time.

For faster service, send your questions via email to
or use this contact form to send us your question and we'll get back to you lickety-split.

Physical Address
*NOTE: We do not have a storefront/showroom and are not open to the public.

The Christmas Light Emporium
1026 Shady Oaks Drive, Suite 103
Denton, Texas 76205

You can also reach us through any of our social media channels:

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